Learn & Support
SUPPORT
Empowering Your XR Training Needs
At CARATE, we are dedicated to providing comprehensive support to ensure you get the most out of our XR training tools and collaborative environments. Our support services are designed to help you maximize efficiency, foster innovation, and create immersive training experiences tailored to your unique needs.
XR Space Training for the Space Industry
We offer full support to help you navigate and implement our extensive range of XR training modules, which cover essential areas such as:
- Safety protocols
- Skill development
- Onboarding and orientation
- Soft skills training
If your organization has specific training requirements, our team can work closely with you to customize XR programs, ensuring they meet your exact specifications. We provide hands-on guidance through every step of the customization process, from module design to deployment.
Expert Support for Real-Time Collaboration
CARATE’s real-time collaboration tools offer powerful ways for teams to interact, innovate, and refine training procedures. Our support team is here to ensure you can fully leverage these capabilities. Through our immersive Augmented Reality (AR) interface, we guide you in setting up environments where your experts can visualize and interact with 3D models, symbols, and instructions in real time.
Whether you need help integrating AR into your existing processes or training your staff on how to utilize these tools, we’re here to ensure smooth adoption and operation.
Tailored Guidance for Collaborative Workflows
CARATE’s collaborative mode connects teams from different domains, and we offer the support needed to make these collaborations seamless. Our experts can assist you in setting up synchronous or asynchronous virtual spaces where teams can work together, whether they are in the same room or across the globe.
We help ensure that your team members—including Payload Developers, Operational Teams, and Instructors—are empowered to:
- Brainstorm effectively
- Refine procedures collaboratively
- Solve challenges as a team
Our team provides ongoing guidance and troubleshooting to ensure that CARATE enhances your collaboration efforts and promotes efficient decision-making.
High-Fidelity 3D Models and Real-Time Feedback
CARATE delivers high-fidelity 3D models of components, payloads, and operational environments to support your training and collaboration efforts. We provide detailed assistance in using these models to identify potential issues, optimize workflows, and ensure procedural accuracy.
Additionally, we offer support to help you create feedback loops, allowing your team to continuously refine and improve procedures. Our team will be on hand to help implement these iterative processes, ensuring that your operations stay on track and continuously improve.
Ensuring Success with CARATE
For your collaborative sessions to succeed, it’s essential that all participants are familiar with CARATE’s tools. We offer comprehensive training and onboarding for your team to ensure that everyone is confident and capable in using our platform. With our support, your team will be fully prepared to navigate the AR environment and contribute effectively to every session.
Assistance with Collaborative AR Learning Sessions
Our support doesn’t stop at setup—we’re with you throughout your collaborative AR learning experiences. Whether it’s guiding an instructor through a procedure in a Columbus module mock-up or supporting remote connections between team members, we help ensure that all participants can effectively contribute to the AR development process.
We provide training and resources to help your team add labels, arrows, and shapes to AR environments, ensuring that all collaborators can interact meaningfully within each session. Our team helps to facilitate smooth, productive sessions so that you can reach the final goal of developing AR procedures efficiently.
